Strategy executed brilliantly.

Contact
Contact

Get in touch

We like making new friends and solving big problems, so let us make you a coffee and have a chat about how we can help with your next project.

CANBERRA

02. 6202 8200

16/9 Beaconsfield St. Fyshwick

MELBOURNE

03. 9255 5319

Lvl 17. 31 Queen St. Melbourne. 3000.

CAREERS

We’re always on the lookout for nice, talented people to join our team.

INTERNSHIPS

We do internships a little differently at Voodoo. If you’re interested in applying for our branding or digital internship course in early 2018, hit us up.

CONNECT WITH US

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Terms of Service

  1. Quotations and Pricing

    1. 1.1 All fees quoted or referred to are excluding GST unless stated otherwise.
    2. 1.2 Prices charged for services will be according to a current quotation for those services. On all services not quoted, prices will be determined according to the standard billing rates of $150 ex gst per hour for design, digital and project management services, and $300 ex gst per hour for consulting.
    3. 1.3 Work completed outside the scope of any quote provided will be charged at the standard billing rates described in Clause 1.2. Voodoo Creative will endeavour to notify the Client of any changes in billing, however bears no liability with respect to this.
    4. 1.4 Quotations will remain valid for 30 days from the date of the quote.

     

  2. Invoicing and Credit Terms

    1. 2.1 Payment is due on or prior to 30 days from the date of the invoice unless otherwise stated by Voodoo Creative.
    2. 2.2 Voodoo Creative retains the right to charge interest on overdue payments at the rate of 2% per day until payment is received.
    3. 2.3 Voodoo Creative’s express or implied approval for extending the credit terms may be revoked or amended at any time.
    4. 2.4 Voodoo Creative retains the right to request a twenty-five percent (25%) deposit of the total project estimate to commence work.
    5. 2.5 Voodoo Creative reserves the right to adjust this figure. Voodoo Creative will endeavour to inform the client of any changes to the deposit terms, however bears no liability with respect to this.

     

  3. Pre-Payments

    1. 3.1 Voodoo Creative will accept pre-payments under certain circumstances.
    2. 3.2 The services purchased under a pre-payment arrangement must be redeemed within 12 months from the time of the payment is received by Voodoo Creative.
    3. 3.3 Pre-payments may only be redeemed in service - under no circumstances will pre-payments be reimbursed.

     

  4. Billable Items

    1. 4.1 In addition to the fees and costs estimated herein, costs incurred for outside services including but not limited to printed proofs and courier services are billable at cost plus admin fees.
    2. 4.2 Fees for print and/or production management include an average amount of time required for tasks including some or all of the following: locating services, liaising with third parties, acquiring quotes, construction of prototypes, proofing (not including proofing of content supplied by Client), press checks and organising delivery of the final production.
    3. 4.3 All purchases made on the Client’s behalf will be billed to the Client. In all cases, such prices will be at cost plus an admin fee. Charges for sales tax, insurance, storage, and shipping and handling are additional to the price of each purchase.
    4. 4.4 In the event the Client purchases materials, services, or any items other than those specified by the designer, the designer is not liable for the cost, quality, workmanship, condition, or appearance of such items.

     

  5. Overtime

    1. 5.1 Fees quoted are based upon work performed during the course of regular working hours (based on a 38 hour week).
    2. 5.2 Overtime, urgent, holiday and/or weekend work necessitated by the Client’s directive is billed in addition to the fees quoted at a previously and mutually agreed upon fee.

     

  6. Consequences for Non-Payment

    1. 6.1 Should the Client fail to make payment in accordance with Clause 2.1, Voodoo Creative may:
      • Withhold or withdraw the item to which the invoice relates.
      • Refuse to provide any further services to the Client, including both the current project and any future projects.
      • Where the invoice relates to website hosting, suspend the website until payment is made.
    2. 6.2 Voodoo Creative retains the right to engage a third party to retrieve any or all outstanding debts where the Client has unreasonably broken the credit terms agreed upon herein.
      • The Client is liable for all reasonable expenses relating to the recovery of outstanding debt (including the expenses resulting from debt collection commission and/or legal costs).

     

  7. Rights

    1. 7.1 All work supplied to the Client is for use only in those areas outlined in the proposal or Statement of Work.
    2. 7.2 The integrity of all artwork, photography and/or illustrations supplied to the Client must be maintained.
    3. 7.3 Voodoo Creative reserves the right to publish images of any work provided to the Client in our own promotional material and on our website.
    4. 7.4 All work is copyrighted and will remain the property of Voodoo Creative until payment is made in full.

     

  8. Credit

    1. 8.1 Unless otherwise agreed, Voodoo Creative reserves the right to be accorded a credit line on published, printed material, to read as follows: Design – Voodoo voodoocreative.com.au

     

  9. Final Artwork

    1. 9.1 Fees quoted include one set of final artwork. Changes to final artwork after provision to the client will be provided at an additional cost based on the extent and complexity of the changes, at $150 per hour excluding GST or a previously and mutually agreed upon fee.

     

  10. Work Change Order (‘WCO’)

    1. 10.1 Work change orders will be issued for substantial additional work and/or changes requested after approvals or commencement of work.
    2. 10.2 WCO’s include a description of the change/addition requested, estimated additional costs, and changes to work schedules/project completion. Client’s signature is required on WCO’s to proceed with changes/additions.

     

  11. Responsibilities for Content

    1. 11.1 Voodoo Creative does not take responsibility for the spelling and/or grammar of any text, including but not limited to text supplied by the Client or any text created by Voodoo Creative for the client that has been proofed and signed off by the Client. The responsibility to proof this content remains with the client.
    2. 11.2 Voodoo Creative does not take responsibility for copyright issues associated with images and photographs supplied by the Client.
    3. 11.3 Voodoo Creative cannot guarantee the quality of any images supplied by the Client.

     

  12. Timelines

    1. 12.1 Voodoo Creative’s ability to meet the agreed deadline/s are based upon the Client’s provision of all necessary information and approvals in a timely manner.

     

  13. Termination Policy

    1. 13.1 The Client and/or Voodoo Creative may terminate the project based upon mutually agreeable terms to be determined in writing.
    2. 13.4 The quotation provided at the commencement of the project will void upon cancellation, and the Client will be invoiced according to the standard hourly rates outlined in Clause 1.2 for work completed.

     

  14. Content Management Systems (CMS)

    1. 14.1 If your project incorporates an online CMS, please review the agreement / terms / license information at the appropriate address below: 14.2 By agreeing to these terms and conditions you indicate that you have read, understood and agree to the appropriate agreement / terms / license information associated with your project.

     

  15. Privacy

    1. 15.1 All information exchanged between the Client and Voodoo Creative will be held in strict Commercial-in-Confidence.

     

     

    Concerns or Complaints with our Terms & Conditions

    If you are in any way concerned or have a complaint about any aspect of our Terms & Conditions, please contact us by phone on +61 02 6202 8200 or by email.